Shipping policy

Last Updated: March 23, 2026

OVERVIEW

Welcome to Perfumous. This Shipping Policy outlines the terms and conditions related to shipping, delivery, and order handling when you place an order on our website.

By placing an order, you agree to the terms mentioned below, along with our Terms of Service and Return & Refund Policy.

1. GENERAL

Occasionally, there may be discrepancies in inventory or stock availability.

If we are unable to fulfill your order:

  • We will notify you promptly
  • You may choose to:
    • Wait for restocking
    • Select an alternative product
    • Request a refund for unavailable items

2. SHIPPING COSTS

Shipping charges are:

  • Calculated automatically at checkout
  • Based on weight, size, and destination

The final shipping cost is clearly displayed before payment.

3. ORDER PROCESSING & DISPATCH

  • Orders are typically processed within 1–2 business days after payment confirmation
  • Our warehouse operates Monday to Friday, excluding public holidays

Once dispatched, you will receive:

  • A tracking link via SMS/Email

4. DELIVERY TIMEFRAMES

4.1 Domestic Shipping (India)

  • Standard products: 3–7 business days after dispatch
  • Custom fragrances:
    • Preparation: 4–7 business days
    • Delivery: additional 3–7 business days

4.2 International Shipping

  • Standard products: 7–14 business days after dispatch
  • Custom products:
    • Preparation: 4–7 business days
    • Delivery: additional 7–14 business days

⚠️ Delivery timelines may vary depending on customs clearance and local regulations.

5. SAMPLE-BASED SHIPPING

For selected products:

  • A complimentary tester sample may be included
  • Customers are encouraged to try the sample before opening the main product

This ensures:

  • Better experience
  • Reduced unnecessary returns

6. CHANGE OF DELIVERY ADDRESS

  • Address changes are allowed before dispatch only
  • Once shipped, we cannot modify delivery details

7. DELIVERY ATTEMPTS & FAILED DELIVERY

  • Delivery partners may attempt delivery multiple times
  • If the order is:
    • Rejected
    • Unreachable
    • Not accepted

👉 It may be marked as RTO (Return to Origin)

7A. RTO & COD POLICY

To maintain service quality:

  • Repeated failed deliveries may lead to:
    • Restriction of Cash on Delivery (COD)
    • Mandatory prepaid orders for future purchases
  • We reserve the right to:
    • Cancel unverified COD orders
    • Delay dispatch for verification

8. P.O. BOX & SPECIAL ADDRESSES

  • We can ship to P.O. Boxes via postal services
  • Courier delivery may not be available for such addresses

9. TRACKING NOTIFICATIONS

Once dispatched:

  • A tracking link will be shared
  • You can monitor delivery status in real-time

10. DELIVERY DELAYS

While we aim for timely delivery:

We are not responsible for delays caused by:

  • Courier partners
  • Weather conditions
  • Customs clearance
  • Incorrect address provided by the customer
  • High demand or unforeseen circumstances

11. DAMAGED OR LOST PARCELS

11.1 Damaged in Transit

If your package arrives damaged:

  • Refuse delivery (if possible)
  • Contact us within 48 hours with images

11.2 Lost in Transit

If your order is lost:

  • We will coordinate with the courier
  • After confirmation:
    • Replacement will be prioritized. Refunds may be processed if replacement is unavailable.

12. DUTIES & TAXES

12.1 Domestic Orders

  • Prices include applicable taxes

12.2 International Orders

  • Import duties and taxes may apply
  • These charges are the customer’s responsibility

13. ORDER CANCELLATION

  • Orders can be cancelled before dispatch or within 24 hours of placing the order, whichever is earlier.
  • Once shipped, cancellation is not possible

Please refer to our Return Policy for post-delivery options.

14. SHIPPING INSURANCE

All shipments are covered for:

  • Loss
  • Damage

Claims are processed after the courier investigation.

15. LIABILITY LIMITATION

Perfumous is not liable for:

  • Delays beyond our control
  • Customer unavailability
  • Incorrect address submission
  • Courier service issues

Risk of loss transfers to the customer once the order is handed over to the shipping partner.

16. CUSTOMER RESPONSIBILITY

You agree to:

  • Provide accurate shipping details
  • Be available to receive orders
  • Track your shipment

17. CUSTOMER SUPPORT

For assistance:

📧 support@perfumous.com
🌐 https://perfumous.com/contact