Frequently Asked Questions
Explore our most commonly asked questions below.
General
What is Perfumous?
Perfumous is a premium brand specializing in high-quality, non-alcoholic perfumes crafted for long-lasting freshness and unique fragrance experiences.
What makes Perfumous different from other perfume brands?
Perfumous offers non-alcoholic perfumes that are skin-friendly, long-lasting, and created with carefully curated, high-quality ingredients.
Are Perfumous perfumes alcohol-free?
Yes, all our perfumes are 100% non-alcoholic, making them suitable for all skin types and occasions.
Products
What kind of fragrances does Perfumous offer?
We offer a wide range of fragrances, including floral, woody, musky, oriental, citrus, and custom-made perfumes.
How long do Perfumous perfumes last?
Perfumous perfumes are designed to last up to 8-24 hours depending on the environment, application, and personal skin type.
Can I order a custom fragrance?
Yes, we offer custom fragrance creation services. Reach out to us via email at support@perfumous.com with your preferences to learn more.
Returns & Exchanges
What is your return policy?
Returns are accepted only for defective, incorrect, or damaged items, supported by an unboxing video. Custom fragrances are non-returnable. Refer to our Returns & Refunds Policy for more details.
Can I exchange a product?
Yes, you can request an exchange for defective or incorrect items within 7 days of receiving your order by contacting support@perfumous.com.
Q: Are shipping costs refundable for returns?
No, original shipping fees are non-refundable.
Ordering & Payment
What payment methods do you accept?
We accept major credit and debit cards, UPI, net banking, and secure payment platforms.
Can I apply a promo code or gift card at checkout?
Yes! You can enter your promo code or gift card in the designated field during checkout before payment.
How do I place an order?
Browse our website, select your desired fragrances, add them to your cart, and follow the checkout process.
Can I modify or cancel my order after placing it?
Yes, you can cancel your order before it is shipped. Once shipped, orders cannot be canceled. Orders are processed quickly, but if you contact us within 1 hour of purchase, we’ll do our best to accommodate changes.
Shipping & Delivery
Do you offer international shipping?
Yes, we ship to many countries worldwide. Please check shipping eligibility and rates at checkout. Customers are responsible for any import duties or taxes charged by customs in their country.
How long does shipping take?
Shipping time for
Domestic Orders: Typically 3-5 business days.
International Orders: Usually 5-10 business days, depending on the destination.
How can I track my order?
Once your order is shipped, you will receive a tracking number via email, which you can use to monitor your shipment.
What if my package is lost or delayed?
If your tracking hasn’t updated in 5+ days or your package is missing, reach out to our Support Team and we’ll help resolve it ASAP.
Product Care
How should I store my Perfumous perfumes?
Store your perfumes in a cool, dry place away from direct sunlight or excessive heat to preserve their quality.
Can I carry Perfumous perfumes while traveling?
Yes, our perfumes come in travel-friendly packaging and are TSA-approved for most airlines.
Fragrance Tips
How should I apply perfume for better longevity?
Apply on pulse points like wrists, neck, and behind the ears. For extra longevity, moisturize your skin before applying the perfume.
Why does the same perfume smell different on different people?
Fragrance interacts with your unique body chemistry, skin type, and pH levels, which can slightly alter how it smells on you.
Do Perfumous perfumes leave stains on clothing?
No, our non-alcoholic perfumes are designed to be non-staining when used as directed.
Customer Service
How can I contact customer support?
You can reach our support team at support@perfumous.com or via the contact form on our website.
Do you offer gift-wrapping services?
Yes, we offer elegant gift-wrapping services, which you can select at checkout.
How can I stay updated with new launches and offers?
Subscribe to our newsletter and follow us on social media to receive updates on new arrivals, exclusive offers, and special discounts.
Special Features
Do you offer fragrance samples?
Yes, we offer sample packs for you to explore multiple fragrances before committing to a full-size bottle.
Can I personalize perfumes for gifts?
Absolutely! You can customize the fragrance, packaging, and even add a personal message for a unique gifting experience.
If you have additional questions, feel free to reach out at support@perfumous.com. We’re here to ensure your experience with Perfumous is exceptional!