FAQ
General
Q: What is Perfumous?
A: Perfumous is a premium brand specializing in high-quality, non-alcoholic perfumes crafted for long-lasting freshness and unique fragrance experiences.
Q: What makes Perfumous different from other perfume brands?
A: Perfumous offers non-alcoholic perfumes that are skin-friendly, long-lasting, and created with carefully curated, high-quality ingredients.
Q: Are Perfumous perfumes alcohol-free?
A: Yes, all our perfumes are 100% non-alcoholic, making them suitable for all skin types and occasions.
Products
Q: What kind of fragrances does Perfumous offer?
A: We offer a wide range of fragrances, including floral, woody, musky, oriental, citrus, and custom-made perfumes.
Q: How long do Perfumous perfumes last?
A: Perfumous perfumes are designed to last up to 8-12 hours depending on the environment, application, and personal skin type.
Q: Can I order a custom fragrance?
A: Yes, we offer custom fragrance creation services. Reach out to us via email at support@perfumous.com with your preferences to learn more.
Ordering
Q: How do I place an order?
A: Browse our website, select your desired fragrances, add them to your cart, and follow the checkout process.
Q: Can I cancel my order?
A: Yes, you can cancel your order before it is shipped. Once shipped, orders cannot be canceled.
Q: What payment methods do you accept?
A: We accept major credit and debit cards, UPI, net banking, and secure payment platforms.
Shipping
Q: Do you offer international shipping?
A: Yes, we ship to many countries worldwide. Please check shipping eligibility and rates at checkout. Customers are responsible for any import duties or taxes charged by customs in their country.
Q: How long does shipping take?
A:
- Domestic Orders: Typically 3-5 business days.
- International Orders: Usually 5-10 business days, depending on the destination.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email, which you can use to monitor your shipment.
Returns & Exchanges
Q: What is your return policy?
A: Returns are accepted only for defective, incorrect, or damaged items, supported by an unboxing video. Custom fragrances are non-returnable. Refer to our Returns & Refunds Policy for more details.
Q: Can I exchange a product?
A: Yes, you can request an exchange for defective or incorrect items within 7 days of receiving your order by contacting support@perfumous.com.
Q: Are shipping costs refundable for returns?
A: No, original shipping fees are non-refundable.
Product Care
Q: How should I store my Perfumous perfumes?
A: Store your perfumes in a cool, dry place away from direct sunlight or excessive heat to preserve their quality.
Q: Can I carry Perfumous perfumes while traveling?
A: Yes, our perfumes come in travel-friendly packaging and are TSA-approved for most airlines.
Fragrance Tips
Q: How should I apply perfume for better longevity?
A: Apply on pulse points like wrists, neck, and behind the ears. For extra longevity, moisturize your skin before applying the perfume.
Q: Why does the same perfume smell different on different people?
A: Fragrance interacts with your unique body chemistry, skin type, and pH levels, which can slightly alter how it smells on you.
Q: Do Perfumous perfumes leave stains on clothing?
A: No, our non-alcoholic perfumes are designed to be non-staining when used as directed.
Customer Service
Q: How can I contact customer support?
A: You can reach our support team at support@perfumous.com or via the contact form on our website.
Q: Do you offer gift-wrapping services?
A: Yes, we offer elegant gift-wrapping services, which you can select at checkout.
Q: How can I stay updated with new launches and offers?
A: Subscribe to our newsletter and follow us on social media to receive updates on new arrivals, exclusive offers, and special discounts.
Special Features
Q: Do you offer fragrance samples?
A: Yes, we offer sample packs for you to explore multiple fragrances before committing to a full-size bottle.
Q: Can I personalize perfumes for gifts?
A: Absolutely! You can customize the fragrance, packaging, and even add a personal message for a unique gifting experience.
If you have additional questions, feel free to reach out at support@perfumous.com. We’re here to ensure your experience with Perfumous is exceptional!