Shipping Policy

Welcome to Perfumous! This Shipping Policy outlines the terms and conditions for shipping and delivery when you place an order through our website, https://perfumous.com. By placing an order, you agree to the terms stated below, which are designed to ensure clarity and mutual understanding.

1. General

Occasionally, there may be discrepancies in our inventory, and certain items may not be available. If we are unable to fulfill your entire order, we will notify you promptly. You will have the option to wait for restocking, choose a replacement, or request a refund for the unavailable item(s).

2. Shipping Costs

Shipping costs are calculated automatically based on the weight, dimensions, and destination of your order. These charges are displayed at checkout and included in your total purchase price.

3. Returns

At Perfumous, we do not accept returns for:

  • Change of mind after purchase.
  • Custom fragrances, as they are specially made to order.

We only accept returns or replacements if:

  • The item is defective or damaged.
  • The item is different from the one ordered.
  • There is a fragrance issue, such as incorrect scent or significant deviation from the product description.

For all eligible returns, please provide an unboxing video as proof of the issue. Returns must be initiated within 7 days of delivery by contacting us at support@perfumous.com.

4. Delivery Terms

4.1 Domestic Shipping

  • In-stock items: Domestic orders are processed within 1-2 business days and typically arrive within 3-7 business days after dispatch.
  • Custom fragrances: Allow 4-7 business days for creation and preparation before shipment. Delivery will follow the same timeframe of 3-7 business days after dispatch

4.2 International Shipping

  • In-stock items: International orders are processed within 1-2 business days and typically arrive within 7-14 business days, depending on the destination and customs clearance.
  • Custom fragrances: Allow 4-7 business days for creation and preparation before shipment. Delivery will follow the same timeframe of 7-14 business days after dispatch.

4.3 Dispatch Time

We aim to get your orders to you as quickly as possible. Once your payment is received, we typically dispatch your order within 1-2 business days. Please note that our warehouse operates from Monday to Friday during standard business hours, except on national holidays when the warehouse remains closed. In such cases, we take necessary steps to ensure that any shipment delays are minimized.

4.4 Change of Delivery Address

If you need to change the delivery address for your order, we are happy to help! Just let us know before your order has been dispatched and we can make the necessary updates to ensure your package is delivered to the correct location. Once shipped, we are unable to alter the delivery destination.

4.5 P.O. Box Shipping

At Perfumous, we are happy to ship your order to P.O. box addresses using postal services. However, please note that we are unable to provide courier services to these locations. If you have any further questions or concerns, please feel free to contact our customer service team for assistance.

4.6 Military Address Shipping

We can send packages to military addresses using the United States Postal Service (USPS). However, we cannot provide this service using courier services.

4.7 Items Out of Stock

If an item is not available at the moment, we will ship the available items right away and send the rest once they are back in stock.

4.8 Delivery Time Exceeded

If the estimated delivery time has passed and you still haven’t received your order, please reach out to us so that we can investigate the matter and find a solution.

5. Tracking Notifications

After your order has been dispatched, we will send you a tracking link so you can easily keep track of your shipment. The link will provide you with the latest updates available from the shipping provider, allowing you to stay informed about the progress of your delivery.

6. Damaged or Lost Parcels

6.1 Parcels Damaged in Transit

If your parcel arrives damaged, please refuse delivery and contact our customer service team immediately. If you were not present at the time of delivery, please get in touch with us and provide photographs of the damaged parcel.

6.2 Parcels Lost in Transit

If your parcel is lost during transit, we will work with the courier to investigate. Once confirmed, we will process a refund or replacement.

7. Duties & Taxes

7.1 Sales Tax

The displayed price of the goods on the website includes the applicable sales tax.

7.2 Import Duties & Taxes

International shipments may be subject to import duties, taxes, and customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in the product or shipping price.

8. Cancellations

If you decide to cancel your order before it has been shipped, we are happy to accept cancellations at any time. However, if your order has already been dispatched, we encourage you to review our refund policy for further information on returning the item.

9. Insurance

We provide insurance for parcels against loss and damage, up to the stated value by the courier.

9.1 Process for parcel damaged in-transit

Once the courier has finished their investigation into the claim, we will begin processing a refund or replacement for you.

9.2 Process for parcel lost in-transit

If your parcel is lost, we will initiate a refund or replacement as soon as the courier completes their investigation and confirms the loss.

10. Customer service

For any questions, concerns, or assistance, please contact us:

We are committed to providing a seamless shopping experience and look forward to serving you!

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